Nationwide Health and Disability Advocacy Dunedin
Disability Services in Dunedin
advocacy.hdc.org.nz
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(0800) 55505?
Address
56 Princes Street. Dunedin Central.. 9016, Dunedin, Otago.Are you the owner or manager of this company?
What you should know about Nationwide Health and Disability Advocacy Dunedin
Silvia Cartwright, an Auckland District Court Judge was appointed by the then Minister of Health, Michael Bassett in June 1987 to conduct an Inquiry into allegations concerning the treatment of cervical cancer at National Women's Hospital, and other related matters. For some women this had led to inadequate management of their condition and had resulted in persisting disease, the development of invasive cancer and, in some cases, death. The Nationwide Health and Disability Advocacy Service was formally established in 1996 under the Health and Disability Commissioner legislation. Judge Silvia Cartwright identified the need for such a service during a major independent inquiry into the treatment of patients at an Auckland hospital.
The Inquiry report identified the need for widespread changes to the way patients were treated and services provided, and emphasised the need for the services to have a patient or consumer centred approach. The focus of the service needed to shift from the practitioner provider to the patient consumer. The initial focus on health was later extended to include the disability sector, and consumers using disability services. They help consumers to resolve complaints about health or disability services.
Advocates aren't investigators or mediators, nor do they make decisions on whether there has been a breach of the Code they're there to support you, encourage you to take action including making a complaint and to help you resolve your concerns. give you practical support, such as helping to write a letter or accompanying you to a resolution meeting with the provider. give you guidance and information on self advocacy, if you wish to deal with the matter yourself. Advocacy services are FREE to anyone who has a complaint about a health or disability service.
Complaints and enquiries can be made directly to an advocate whenever you need assistance. A face to face resolution meeting with your health or disability provider can be a useful way to explain how the provider's manner, attitude or behaviour has caused distress. You can also give providers important feedback, so they can improve the quality of their service for future consumers. Any complaints about an advocate or the advocacy service are reviewed to see where service improvements can be made.
Complaints made to an advocate that remain totally or partially unresolved, and are not withdrawn, are referred to the Health and Disability Commissioner. The Commissioner is also able to refer complaints that he has received to an advocate, to resolve the matter. If the Commissioner makes a referral to the Advocacy Service, all parties are notified and the process is explained, including the time frame for action expected by the Commissioner. Advocates may also report to the Commissioner from time to time on any matter concerning the rights and safety of consumers that they consider should be brought to the Commissioner's attention.
Most providers find it helpful to know about a consumer's concern so that they can take action to sort it out, and improve the quality of their service for the future. Networking is also an effective way for advocates to keep up to date with local support services so they are able to provide practical information when consumers make enquiries about how to deal with situations
The Inquiry report identified the need for widespread changes to the way patients were treated and services provided, and emphasised the need for the services to have a patient or consumer centred approach. The focus of the service needed to shift from the practitioner provider to the patient consumer. The initial focus on health was later extended to include the disability sector, and consumers using disability services. They help consumers to resolve complaints about health or disability services.
Advocates aren't investigators or mediators, nor do they make decisions on whether there has been a breach of the Code they're there to support you, encourage you to take action including making a complaint and to help you resolve your concerns. give you practical support, such as helping to write a letter or accompanying you to a resolution meeting with the provider. give you guidance and information on self advocacy, if you wish to deal with the matter yourself. Advocacy services are FREE to anyone who has a complaint about a health or disability service.
Complaints and enquiries can be made directly to an advocate whenever you need assistance. A face to face resolution meeting with your health or disability provider can be a useful way to explain how the provider's manner, attitude or behaviour has caused distress. You can also give providers important feedback, so they can improve the quality of their service for future consumers. Any complaints about an advocate or the advocacy service are reviewed to see where service improvements can be made.
Complaints made to an advocate that remain totally or partially unresolved, and are not withdrawn, are referred to the Health and Disability Commissioner. The Commissioner is also able to refer complaints that he has received to an advocate, to resolve the matter. If the Commissioner makes a referral to the Advocacy Service, all parties are notified and the process is explained, including the time frame for action expected by the Commissioner. Advocates may also report to the Commissioner from time to time on any matter concerning the rights and safety of consumers that they consider should be brought to the Commissioner's attention.
Most providers find it helpful to know about a consumer's concern so that they can take action to sort it out, and improve the quality of their service for the future. Networking is also an effective way for advocates to keep up to date with local support services so they are able to provide practical information when consumers make enquiries about how to deal with situations
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